It’s 2032. Jody is moving house — but energy isn’t on her list of things to worry about. Her personal artificial intelligence (AI) agent has already compared energy plans, balancing cost with her personal preferences and lifestyle and engaging with other agents to set everything up before she arrives
When a storm hits days later, the lights stay on. Jody’s battery is already charged. Her electric vehicle (EV) is ready. At the end of the month, her bill is just as expected and split into manageable instalments
For Jody, energy isn’t aing her the confidence to get on with life without worries or uncertainty holding her back
In 2026, this future remains out of reach for many energy customers. The latest EY energy consumer research finds consumers are increasingly stretched and disillusioned by the energy experience
Affordability is the key concern, but the impacts of a changing, more complex energy system extend far beyond household budgets
We’re entering the era of energy wellbeing, where energy shapes how we think, feel, believe and act. Supporting energy wellbeing is now urgent if providers are to engage and support consumers in the energy solutions that will drive revenue growth and build a more resilient, sustainable system
