At a glance
PM/ONE is running a two-day conference on 13–14 September at Sydney’s Hilton, built around the idea that happy, healthy teams deliver better business results – more owners retained, more new business won, sharper client service. Fewer than 50 seats remain, and team rates are live for offices of three or more
My belief is simple, and I’ve built a chunk of the PM/ONE program around it. Happy, healthy humans create better outcomes everywhere
More energy and effort. Stronger collaboration inside the team. Sharper service outside it. Owners who feel it, tenants who feel it, clients who stay
And the part we forget to say out loud: people who feel valued genuinely love the work, and people who love the work are extraordinary at it. So here are the three people I’ve put on stage to switch that on
The skill hiding inside every hard day
Let’s be honest: property management is conflict management. The negotiation in an owner’s lounge room. The conversation between a leader and their team. The call to a tenant nobody wants to make
That’s why I chased Tim Duggan the moment I heard about his new book, Clear in Tension, and why PM/ONE is getting it first, as a micro workshop on turning tension into trust
The skills transfer everywhere: win more business, build better culture, lift service levels, and take the stress out of the conversations you’ve been avoiding
The reset
Chelsea Pottenger speaks on mental fitness and sustainable performance to the biggest companies in the country, but I’d argue her message lands hardest with people like us: an industry that runs on people who give everything and keep nothing in reserve
Her session is a genuine reset. How to build the happy, healthy human, starting with the one in the mirror. I booked her because I want you to still love this industry in ten years
Resilient by choice
Quinn Darragh works similar territory to Chelsea, but his is the story behind resilience. And he has a specific job in my program
Two days of ideas mean nothing if they stay in the notebook, so Quinn’s session is built to make sure you leave able to carry every single thing forward, personally and professionally: past the mental obstacles, the fears, the tricks your mind plays when you’re about to do something new
Resilient by choice, not by accident. That’s how I want every one of us walking out of the Hilton
Do the maths on your best person
Before you decide whether this is “the soft stuff”, do the numbers the other way. Not the cost of losing your best person, but the upside of a whole team operating at the top of its energy: more new business won, more owners retained, more work done to a standard clients notice
That’s not soft. That’s the P&L. Team rates are live for offices of three or more
Fewer than 50 seats remain, and PM/ONE will sell out
Register your team before they’re gone: PM/ONE, 13–14 September, Hilton Sydney, pm1.com.au
